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Table 1 Two cognitive problems and their suggested solution based on Willis et al. (2009)

From: How does navigation system behavior influence human behavior?

Cognitive problem Solution
The passive nature of interaction “Enable users to stimulate and control the delivery of information, and require users to confirm information mid-task” (p.109)
Lack of referencing between information delivered by application and real environment “require user to either self-select cues from existing knowledge, self-report location or to cue-match so that the user cross-references features in the application with real-world environmental features” (p.109)